Privacy Policy
1. Introduction
Thaiwat Sugar Company Limited ("Thaiwat Sugar," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through thaiwatsugarcoltd.net, how we use it, and the choices you have.
2. Information We Collect
We collect information you provide directly to us, such as when you submit a quote request, contact form, or email us. This may include:
- Name, company name, and job title
- Email address and phone/WhatsApp number
- Country and destination port
- Details of your enquiry (product grade, quantity, timeline, etc.)
We may also collect limited technical information automatically, such as browser type, device type, and pages visited, through cookies and similar technologies (see Section 4).
3. How We Use Your Information
- To respond to quote requests and general enquiries
- To prepare and send commercial offers, invoices, and shipping documentation
- To communicate with you about your order or ongoing business relationship
- To improve our website and customer service
- To comply with legal, customs, and export-related obligations
4. Cookies
Our website may use cookies or similar technologies to remember preferences and understand how visitors use the site. You can control cookies through your browser settings.
5. Sharing of Information
We do not sell your personal information. We may share it with:
- Logistics, freight, and customs partners necessary to fulfil an order
- Payment and banking institutions involved in processing a transaction
- Service providers who help us operate our website (e.g. hosting, email)
- Authorities, where required by law or to comply with a legal process
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your country of residence, you may have rights to access, correct, or request deletion of your personal information, or to object to certain processing. To exercise these rights, contact us using the details in Section 10.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, contact us at info@thaiwatsugarcoltd.net.